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FAQ

How Do I Place An Order?​
Browse the site for items you are looking for and add items to your shopping cart. When you are ready, select the shopping cart icon or link and follow the instructions to complete your order.

Shipping
Orders are usually fulfilled and shipped within 1-3 business days (M-F) of purchase. You will be charged at the time the order is placed. When your order ships, we will email you a shipping confirmation with tracking information.

What is Virgin hair?
Virgin hair is hair that is free from being processed with all the cuticles intact. Virgin hair is free from the following processes; chemical treatment, perming, dying, bleaching or colouring in any way. The hair is usually single drawn, meaning that there are different lengths within the weft. Virgin hair is the next level up from Remy hair, apart from being cuticle correct it has all the features stated above.

Brazilian Hair VS/ Malaysian Hair
Brazilian Hair is the most sought after hair on the market, it is coarse in texture and heavy in density. It comes in styles of naturally straight, wavy or curly. The colors are usually in black or off black to rich brown. Brazilian Hair is good if you want thick, bouncy hair.

Malaysian Hair comes in colours of darkest brown to near black. The hair comes in styles of wavy, slight bends to loose body waves. The hair is heavier, thicker and more, dense than Brazilian hair. The hair dries straight with a slight wave. The hair is extremely shiny and silky.

Returns & Refunds
Yes, we are pleased to offer a return/exchange policy on unopened hair extensions. We are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with.

Human hair extensions are considered a hygienic product therefore we DO NOT ALLOW opened items to be returned for the safety of all of our clients.